Last updated: 1 August 2026
These Terms of Use ("Terms") govern your use of the Ilaan mobile app, the website at ilaan.co.uk, and related services (the "Service"), operated by Ilaan Investments Ltd, registered in England and Wales (company number 17315665) ("Ilaan", "we", "us"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you organise events on Ilaan, the Organizer Terms also apply to you. If you do not agree, do not use the Service.
Ilaan is a marketplace that connects community members with event organizers. Events listed on Ilaan are created, hosted and run by independent Organizers, not by us. When you RSVP to or buy a ticket for an event, your contract for that event is with the Organizer, not with Ilaan. The Organizer — identified on the event page — is the seller of the ticket and is responsible for the event taking place as described, for its safety and legality, and for handling refunds in accordance with their stated policy and the law. We provide the platform, ticketing technology and payment facilitation, but we do not organise, control, endorse or guarantee any event.
• You must be at least 16 years old to create an account, and at least 18 to purchase paid tickets or to organise events. • You must provide accurate information, keep your credentials confidential, and tell us promptly of any unauthorised use. You are responsible for activity on your account. • One account per person; accounts are personal and non-transferable.
Free events use RSVP; paid events use in-app checkout. Payments are processed by Stripe; by paying you also agree to Stripe's applicable terms. We never see your full card details. Ticket prices, fees, and the Organizer's refund policy are shown before you pay. Ilaan charges a booking fee of 50p for each paid ticket in your order — the fee applies per ticket, not per order (for example, an order of 3 tickets incurs £1.50 in booking fees). The fee is shown as a separate line at checkout before you pay. Free RSVPs carry no fee. The booking fee is refunded if the event is cancelled; otherwise it is non-refundable except where the law requires. Refunds are handled by the Organizer under their stated policy, subject to these minimum rules which every Organizer on Ilaan must honour: • If an event is cancelled, you are entitled to a refund of the ticket price. • If an event is rescheduled or materially changed (date, or venue beyond a reasonable distance) and you cannot attend, you are entitled to a refund on request within a reasonable period. • Nothing in these Terms limits your statutory rights as a consumer under UK law. Refund requests should be made to the Organizer through the event page or their contact details. If an Organizer fails to honour these minimum rules, contact support@ilaan.co.uk — we may, at our discretion, process a refund on the Organizer's behalf and recover it from the Organizer, but we are not obliged to underwrite Organizers and this does not make us the seller. Cooling-off: under the Consumer Contracts Regulations 2013, the usual 14-day cancellation right does not apply to event tickets for a specific date, but this does not affect your refund rights above or your other statutory rights. Tickets are for your use (or those you name) and may not be resold commercially. A refunded ticket is invalid and must not be used.
You may post content on the Service, such as events, comments, images and profile information ("User Content"). You retain ownership of your User Content. You grant Ilaan a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and distribute your User Content as needed to operate, promote and improve the Service. This licence ends when your content is deleted, except for content already shared with others or held in backups for a limited period, or where retention is required by law. You are responsible for your User Content. It must be accurate, lawful, yours to post, and compliant with our Community Guidelines.
You must not use the Service to break the law, infringe others' rights, harass or endanger anyone, post misleading or fraudulent events, scrape or copy the Service or its data, interfere with its operation or security, or attempt to access it other than through the interfaces we provide. The Community Guidelines form part of these Terms. Ilaan provides reporting and blocking tools, and we operate a moderation function. We may review, remove or restrict content, and suspend or terminate accounts, where we reasonably believe these Terms or the Community Guidelines have been breached, where required by law, or to protect users or the Service. Where practicable we will tell you what action we have taken and why, and you can contest a decision by contacting support@ilaan.co.uk. We do not undertake to pre-screen content, and we are not responsible for content posted by users or Organizers.
The Service — including its software, design, branding and content other than User Content — belongs to Ilaan Investments Ltd or its licensors. We grant you a limited, personal, non-transferable, revocable licence to use the app for its intended purpose on devices you own or control, subject to these Terms and the applicable store's rules. You may not copy, modify, reverse engineer (except as permitted by law), distribute or create derivative works from the Service.
We work to keep the Service available but do not guarantee uninterrupted operation. We may change, suspend or withdraw features (and will give reasonable notice of material changes where practicable). We may update these Terms; material changes will be notified in the app or by email at least 14 days before taking effect, and your continued use after that constitutes acceptance. If you do not agree, stop using the Service and delete your account.
You can stop using the Service and delete your account at any time in Settings. We may suspend or terminate your account as described in section 5. Sections that by their nature should survive (including 4, 6, 9, 10 and 12) survive termination.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under English law, and nothing affects your statutory rights as a consumer. Subject to that: • Events are the Organizer's responsibility. We are not liable for the acts, omissions, events or content of Organizers or other users, including cancellation, quality, safety, or accuracy of listings. • We provide the Service with reasonable care and skill. We are not liable for losses not caused by our breach, for business losses, or for losses that were not reasonably foreseeable when you accepted these Terms. • Our total liability to you in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid to Ilaan (excluding amounts paid to Organizers) in that period, and (b) £100.
If you downloaded the app from the Apple App Store or Google Play, the relevant store's terms also apply. Apple and Google are not parties to these Terms, have no obligation to provide support or maintenance for the app, and are not responsible for addressing claims relating to it. You confirm you are not in a country subject to relevant embargoes and not on any restricted-parties list. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the iOS app and may enforce them against you.
These Terms are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours to a successor of the business, and your rights will not be reduced as a result.
These Terms are governed by the laws of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you have a problem, please contact support@ilaan.co.uk first — most issues can be resolved quickly and informally.