Last updated: 1 August 2026
These Organizer Terms apply to anyone who creates, lists or manages events on Ilaan ("you", an "Organizer"), in addition to the Ilaan Terms of Use, Privacy Policy and Community Guidelines. They are a contract between you and Ilaan Investments Ltd (company number 17315665). If there is a conflict, these Organizer Terms prevail for organizer matters.
Ilaan is a marketplace. You — not Ilaan — are the host of your events and the seller of your tickets. The contract for each ticket or RSVP is between you and the attendee. You must be at least 18, and if you act for an organisation you confirm you are authorised to bind it. Nothing in these Terms creates a partnership, agency (except the limited payment-collection arrangements in section 3), or employment relationship between you and Ilaan.
You are solely responsible for your events, including: • Accuracy — listings must be truthful, complete and not misleading (date, time, venue, price, capacity, age restrictions, what is included). • Delivery — running the event substantially as described. • Safety and legality — complying with all applicable laws and obtaining all licences, permissions, insurances and consents your event needs (for example: venue hire and capacity rules, food hygiene, safeguarding requirements for events involving children, temporary event notices or other licensing, and health and safety obligations). Public liability insurance appropriate to your event is strongly recommended and may be required for certain event types. • Attendee data — you will receive attendee names, contact details and ticket data to run your event. You must use this data only to administer that event, keep it secure, delete it when no longer needed, and comply with UK GDPR. You are an independent controller of attendee data we pass to you. You must not add attendees to marketing lists without their consent. • Check-in — QR codes are unique per ticket; you must not admit refunded or invalid tickets.
Paid ticketing on Ilaan uses Stripe Connect. To sell paid tickets you must onboard with Stripe and agree to the Stripe Connected Account Agreement. Payouts are made by Stripe to the bank account you register; timing follows your Stripe payout schedule. You authorise Ilaan and Stripe to collect ticket payments from attendees on your behalf; receipt of funds by Stripe discharges the attendee's payment obligation to you. Platform fees: Ilaan charges a platform fee of 5% of the ticket price on each paid ticket sold (free RSVPs are free), deducted automatically from each transaction before payout. Attendees also pay a booking fee of 50p for each paid ticket at checkout (per ticket, not per order), which is displayed to them as a separate line item, is retained by Ilaan, and is not deducted from your ticket revenue. Fees are shown in your dashboard before you publish. Ilaan's fees are non-refundable except where required by law or where we choose to return them on refunded orders. We may change fees on 30 days' notice; changes apply to events published after the notice takes effect. You are responsible for your own taxes, including determining whether your ticket sales are subject to VAT and accounting for it. Amounts shown to attendees must include any applicable VAT. Chargebacks and payment disputes on your ticket sales are your responsibility, including associated Stripe fees. You authorise the deduction of refunds, chargebacks, fees and amounts you owe under these Terms from your pending payouts or connected account balance, and you will pay any shortfall on demand.
You set your refund policy, and it must be displayed on your event page. Whatever your policy says, you must as a minimum: • Cancelled events — refund all ticket holders the ticket price promptly (within 10 business days). • Rescheduled or materially changed events — offer ticket holders who cannot attend a refund on request made within a reasonable period. • Respond to refund requests within 5 business days. • Comply with consumer law, which applies regardless of your stated policy. If you fail to meet these minimums, Ilaan may (without being obliged to) issue the refund on your behalf and recover the amount from your connected account balance, future payouts, or directly from you.
Your listings and communications must comply with the Community Guidelines. Ilaan may unpublish, edit the visibility of, or remove listings, and suspend or terminate organizer access, where we reasonably believe there is a breach of these Terms, a legal risk, fraud, or a risk to users. Where practicable we will notify you and give you the opportunity to fix problems. Fraudulent listings, sales of tickets for events you do not control, and misuse of attendee data are grounds for immediate termination and may be reported to authorities.
You grant Ilaan a non-exclusive, worldwide, royalty-free licence to use your event listings, organizer name and logo to operate and promote the Service (including featuring events in the app, on the website, and in Ilaan's marketing). You warrant your content does not infringe anyone's rights.
Nothing in these Terms excludes liability that cannot be excluded under English law. Subject to that, Ilaan's total liability to you in any 12-month period is limited to the platform fees paid by you to Ilaan in that period; and neither party is liable to the other for indirect or consequential loss, loss of profit, or loss of opportunity. You will indemnify Ilaan against losses, claims and costs (including reasonable legal fees) arising from: your events (including injury or loss at an event); your breach of these Terms or the law; your ticket sales, refunds, chargebacks and taxes; and your use of attendee data — except to the extent caused by Ilaan's own breach or negligence.
These Terms apply while you have organizer features enabled. You may stop organising at any time; obligations relating to events already sold (delivery, refunds, data protection) survive, as do sections 3, 4, 6, 7 and 9. Ilaan may suspend or terminate organizer access as described in section 5, or on 30 days' notice for convenience.
We may update these Terms on at least 14 days' notice via the app or email; changes do not apply retroactively to events already published, except where required by law. These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction (subject to any non-excludable local rights if you are a consumer organizer).